Read the following carefully before using this website.

We at hairohair.com are committed to respecting and protecting your personal data.

This Privacy Policy statement describes our practices regarding the processing of your personal data on the hairohair.com website.

Every time you visit the hairohair.com website or submit your personal data in any other way, you accept the practices described in this statement. The processing of your personal data through our website depends on what you do during each visit, the services you request, and whether you provide us with your explicit consent.

This statement, which informs you of your rights as natural persons concerning the processing of your personal data, complies with the provisions of Regulation (EU) 2016/679, known as the General Data Protection Regulation (GDPR), and Law 4624/2019.

Separate privacy policies apply to employees and job applicants.

Who we are

According to the GDPR terminology, hairohair.com is the data controller for the personal data it possesses and processes, always with the explicit consent of the data subjects, i.e., natural persons.

Protection of Personal Data

During your visit to the pages of hairohair.com and to place orders, as well as to ensure the ability to communicate with you and inform you about our new products, you may be asked to provide personal information such as your name, telephone number, city, email address, etc. Any personal data you provide on the pages and services of the hairohair.com website is intended exclusively for the operation of the corresponding service and is not allowed to be used by any third party under the GDPR, Law 4624/2019, and all relevant provisions.

The hairohair.com online store operates in accordance with current EU and Greek legislation and securely stores your personal data for as long as you are registered with any hairohair.com service.

The personal data you provide on the hairohair.com online store is used exclusively by it or by affiliated businesses to support, promote, and execute the transactional relationship. Information in the record may be disclosed to the competent judicial, police, and other administrative authorities upon their lawful request and in accordance with applicable legislative provisions. Any personal data you provide on the pages and services of the hairohair.com website (through the use of cookies) is intended exclusively for the operation of the corresponding service and is not allowed to be used by any third party without complying with the provisions of the GDPR and Law 4624/2019.

Privacy of Transactions

Maintaining privacy is considered self-evident. The same basic principles that govern traditional transactions also apply to e-commerce. All information transmitted by the user/member to hairohair.com is confidential, and hairohair.com has taken all necessary measures to use it only to the extent necessary within the framework of the services provided. Some of the measures taken include:

Only authorized employees have access to transaction information when necessary, e.g., to process your requests.

hairohair.com does not disclose customer information and their transactions unless it has written authorization from you or this is required by a court decision or a decision of another public authority.

In the event that hairohair.com uses third parties to support its systems, it ensures their confidentiality.

You can request information held about you and correct it if you can substantiate an error.

For your own safety, you should handle all information provided through the service as confidential and not disclose it to third parties.

Information We Request from You

Personal Data: Every visitor can browse the hairohair.com online store without providing any personal information. We will need personal data (your email address) only when you become a member or place an order for products, or if you choose to receive our informational emails.

Information Regarding Product Purchases: The necessary information for each transaction includes your full name, a landline phone number, address (street, city, postal code), shipping address for the order, and the type of document (receipt, invoice). Additionally, we may request some optional information such as a mobile phone number.

Document Data: In the case that we issue an invoice, we will need the company name, VAT number, and the company’s address.

In summary, we request only the information necessary for you to enjoy a unique shopping experience, consistent product delivery, secure payment for your order, and personalized service based on your needs and preferences.

For what purposes do we process your personal data?

We process your personal data in order to provide our services to you securely, as well as to improve your customer experience. More specifically, they help us in the daily operation of our services, in better promoting our products, in informing you about new products, and in the response you show to them, as well as to implement better marketing practices.

How we process your personal data

Our business is built on the trust that our customers have in us. In order to establish the confidentiality of the information you provide to us, we apply all the technical and organizational measures required for this purpose, including:

– We only collect those personal data that are relevant and necessary to better understand your needs.

– We do not disclose your personal data to any external entity or third party without your consent unless required by law or by a court decision and after informing you in advance.

– We always keep our records of your personal data up to date.

– We have strict security measures in place, designed to prevent unauthorized access to your personal data and their corresponding leakage.

– Our personnel strictly adhere to confidentiality rules.

It is possible that we process part or all of your personal data for statistical purposes in order to improve the services we provide to you. However, each visitor/user can contact the administrator of our website to verify the existence of their personal file/account and may request its correction or even deletion.

Principles governing the marketing of hairohair.com

Data permission (permission to acquire data)

This point concerns how we manage the consent of our users for our email campaigns. In the future, in a very clear, informative, and direct manner, with a “clear” affirmative command, we will obtain the user’s consent. What does this mean? This practically means that customers, cooperating bodies, partners, and the general public must explicitly state that they want to receive material from us. We do not have any pre-selected options in our emails because we assume or believe that the user wants to be part of our list. We do not take any marketing action with someone’s information without their consent.

Data access (access to data)

The GDPR grants everyone the right to gain control over how their personal data were collected and are being used. It is the responsibility of the marketer to provide easy and direct access to the user’s data and to allow them to withdraw their consent if they wish. More practically, we have a specific email marketing template where we give the user the opportunity to unsubscribe from our list.

Data focus (focus on which data are needed)

With the GDPR, we justify why we need the specific information we request.

Legal basis for processing

According to the GDPR, processing must be based on a legal basis. The basis for processing your personal data may be one or more of the following:

– Fulfillment of a contract

– Compliance of the company with a legal or regulatory obligation

– Your consent, such as when you choose to receive informative emails or newsletters

– Satisfaction of the legitimate interests of our company, such as direct commercial promotion, fraud prevention, network and information security.

Here is the translation of the provided text:

“Who we share your personal data with

The privacy of your personal data is a primary concern for hairohair.com. Therefore, any disclosure to third parties of your information is always done with your explicit consent unless required by law or a court decision.

Processing personal data of minors

If you are under 16 years of age, please obtain the consent of your parents or legal guardian before providing any information.

How long we retain your data

We retain your personal data for as long as we need it and for the purpose for which we hold it to meet your needs. To determine the retention period of your personal data, we use the following criteria:

– When you purchase products and services, we retain your personal data for the entire duration of our contractual relationship.

– When you participate in any promotional offer, we retain your personal data for the duration of the offer.

– When you contact us with a question, we retain your personal data for the duration required to process your inquiry.

– When you create an account, we retain your personal data until you request us to delete it.

– When you have provided your consent for direct marketing communications, including profiling, we retain your personal data until you unsubscribe or request its deletion.

– When cookies are installed on your computer (see the relevant paragraph on cookies).

– We may retain some of your personal data either for the presentation of our claims in court or for statistical or historical purposes.

When we no longer need to use your personal data, we delete it from our records or anonymize it to prevent your identification.

Profiling

When we send or display personalized announcements or content, we may use techniques defined as “profiling” (i.e., any form of automated processing of personal data that consists of using such data to assess certain personal characteristics of an individual). You have the right to object to “profiling.”

Data accuracy and your responsibilities

It is essential that the personal data we hold about you is accurate and up to date. For this reason, please inform us as soon as possible if any of your information changes or is incorrect during our collaboration.

Your rights as individuals:

– Right to be informed

– Right to access

– Right to rectification

– Right to erasure (“right to be forgotten”)

– Right to object to direct marketing, including profiling

– Right to withdraw consent for data processing

– Right to lodge a complaint with a supervisory authority

– Right to restrict processing.

Use of cookies

hairohair.com has the ability to use cookies as part of the facilitation and operation of its services through its website. Cookies are small files (text files) sent to and stored on the user’s computer, allowing websites like hairohair.com to function smoothly and without technical anomalies, to collect multiple user choices, to recognize frequent users, facilitate their access, and gather data to improve the website’s content. Cookies do not harm users’ electronic computers or the files stored on them. We use cookies to provide you with information and process orders, as well as to present you with advertising and educational content related to your interests and needs. Please note that cookies are essential for the proper and uninterrupted functioning of the hairohair.com website.”

Cookies are divided into the following categories:

Necessary Cookies: These enable the basic functions of the site, such as adding products to the cart, storing products in the wishlist, and making electronic payments. Without these essential cookies, the smooth operation of hairohair.com is directly affected, limiting your personal browsing experience, as well as basic e-commerce functions that may not work properly.

Functionality Cookies: These cookies remember your preferences while you browse our website, allowing us to recommend suitable products based on your needs, making it much easier for you to find what you are looking for.

Performance Cookies: Performance cookies collect information about how visitors use our website. They allow us to see which pages are visited most frequently, inform us if visitors encounter any issues while navigating, and more. These cookies do not collect information that identifies the visitor, as the information is aggregated and therefore anonymous. They are used solely to improve the operation of hairohair.com.

Advertising Cookies: These cookies are used to provide advertisements related to you and your interests. They are also used to send advertisements or offers that are more tailored to your needs, thus reducing unwanted and irrelevant advertising messages. They also help us measure the effectiveness of our advertising campaigns.

Analytics Cookies: These are a subset of Functionality Cookies and enable us to evaluate the effectiveness of various functions of our website, continuously improving the experience we offer you.

Third-party providers, including Google, may display Company ads on internet websites, use cookies to inform, optimize, and display ads based on a user’s previous visit to the hairohair.com website.

hairohair.com may also use cookies from your previous visits to its website for retargeting.

You can choose to opt out of such cookie usage by Google. Additionally, you can configure your browser (Chrome, Firefox, Edge, etc.) to notify you each time a cookie is being downloaded and decide whether to accept or reject it. In this case, please be aware that you may not be able to use all the features of the website.

hairohair.com may use Google Analytics features for display advertising (e.g., retargeting, Google Display Network reporting, etc.). By using Ad Settings, visitors can opt out of Google Analytics for display advertising and customize Google Display Network ads.

We reserve the right to change this cookie policy at any time. Any changes to this Cookie Policy will take effect when the revised Cookie Policy is available on our website.

Third-party advertisers and other companies we work with may use their own cookies to collect information about your activities on our website. We do not control these cookies.

Transfer of Personal Data to Other Countries:

Your personal data may be transferred outside the European Economic Area (EEA). While some countries have been deemed by the European Commission to provide adequate legal protection for personal data, in other countries, measures may be required to ensure appropriate safeguards for information, such as through the imposition of contractual obligations.

Links to Other Websites and Social Media:

From time to time, our websites and applications may contain links to and from the websites of our partner networks, advertisers, and affiliated companies. If you follow a link to any of these websites, please note that they have their own privacy policies, and we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Additionally, we may offer you the option to use your social media credentials to log in. If you use this feature, you should be aware that you are sharing your profile information based on your social media platform’s settings. Please visit the social media platform’s privacy policy to understand how they share and use your personal data in this context.

Social Media and User-Generated Content:

Some of our websites and applications allow users to submit their own content. Please remember that any content submitted through our social media platforms may be publicly displayed, so you should exercise caution when providing certain personal data, such as financial information or address details. We do not assume any responsibility for actions taken by other individuals if personal data is published on our social media platforms, and we recommend not publishing such information.